Refund policy

We want you to love everything you order, but we understand that sometimes things don’t work out. Below is everything you need to know about our return and exchange process.

Returns
All returns must have prior approval from customer service. Returns must be initiated within 30 days of the delivery date. To be eligible for a return, your item must be in the same condition that you received it; unworn, unused, unwashed, undamaged, with tags, and in its original packaging. You’ll also need your order number. Refunds are issued to the original form of payment. Customer provides payment for return shipping.

To start a return, please contact us at customer-service@inkandstars.com. Please note that returns need to be sent to the following address: 2852 Willamette St, Suite 383, Eugene, OR 97405.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at customer-service@inkandstars.com.